{"id":368,"date":"2014-05-01T09:00:19","date_gmt":"2014-05-01T09:00:19","guid":{"rendered":"http:\/\/blog.practicesolutionsinc.net\/?p=368"},"modified":"2014-05-01T09:00:19","modified_gmt":"2014-05-01T09:00:19","slug":"gossip-the-poison-triangle-of-mistrust","status":"publish","type":"post","link":"https:\/\/www.practicesolutionsinc.net\/blog\/2014\/05\/gossip-the-poison-triangle-of-mistrust\/","title":{"rendered":"Gossip &#8211; The Poison Triangle of Mistrust!"},"content":{"rendered":"<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">The Poison Triangle of Mistrust is toxic and can destroy\u00a0the team and the practice culture!\u00a0 What is The Poison Triangle of Mistrust?\u00a0 In simple terms it is gossip. I refer to it as The Poison Triangle of Mistrust because it often involves two people talking negatively about a third person behind their back.\u00a0 When the third person learns about it they no longer trust the two people involved.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman;\">This month is dedicated to learning how to create a culture that no longer tolerates Gossip &#8211; The Poison Triangle of Mistrust.\u00a0 <\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">I often hear the following statements regarding gossip:\u00a0 It&#8217;s a woman thing, women just have to gossip, it&#8217;s really not a big deal because everybody does it, and you can&#8217;t stop it even if you try. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Gossip is not just a woman thing&#8230;men do it to they just call it something else.\u00a0 It is a big deal and you can stop it if you are serious about having a no gossip office culture. \u00a0The reality is that gossip will continue to exist in our dental practices as long as we allow it to exist.\u00a0 If we truly comprehended the negative impact from gossip it would no longer be tolerated.<\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">\u00a0<\/span><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Gossip affects:<\/span><\/p>\n<ul>\n<li>Trust<\/li>\n<li>Communication<\/li>\n<li>Team Performance<\/li>\n<li>Morale<\/li>\n<li>Patient Experience<\/li>\n<li>Bottom Line<\/li>\n<\/ul>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">That&#8217;s just to name a few.\u00a0 Gossip is not fluff stuff.\u00a0 It is really big stuff!\u00a0 Why would we continue to allow anything this poison to be a part of our culture? <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Isn\u2019t it time to add No-Gossip Culture to our Communication Standards?\u00a0 You can read more about implementing Communication Standards in April&#8217;s Newsletter on Drama.<\/span><\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/Jq5qO0akeDA\" height=\"315\" width=\"560\" allowfullscreen=\"\" frameborder=\"0\"><\/iframe><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">I teach my clients the 5 following steps to create a No-Gossip Culture and end The Poison Triangle of Mistrust!<\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Step One &#8211; Start with a team meeting with the entire team including the doctors.\u00a0 Share with the team the impact gossip has on the team and the practice and that in the future it will no longer be tolerated.\u00a0 Ask everyone individually to verbally agree to support a No-Gossip Culture in the practice.\u00a0 For example, I agree to support a No-Gossip Culture.\u00a0 Once they verbally agree they can&#8217;t say I didn&#8217;t agree. \u00a0I just didn&#8217;t say anything. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Step Two &#8211; Define what gossip means in your practice.\u00a0\u00a0 I define gossip as anything that is negative or private about another person that they do not want others to know.\u00a0 As a team agree on a word or phrase to use if someone starts to gossip about another team member to them.\u00a0 It could be something as simple as peace (as in keep the peace), please take it to the source, please stop, or remember we said we weren&#8217;t going to gossip anymore.\u00a0\u00a0 It doesn&#8217;t really matter what word(s) you use.\u00a0 What is important is that everyone knows what it is and agrees to use that specific word or phrase. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Step Three &#8211; Establish consequences for gossip.\u00a0 I suggest the same consequences as any other behavior that sabotages instead of supports the standards of the practice.\u00a0 Establish consequences that you know you will be willing to carry out.\u00a0 It is very important that the entire team understand what the consequences will be for gossip.\u00a0 If you would like to receive a complimentary copy of my white pages on consequences please email me at Judykay@PracticeSolutionsInc.net. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Step Four &#8211; It&#8217;s time to actually stop the gossip.\u00a0 This will take doing a few times before it becomes more comfortable.\u00a0 <span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">FYI if you are on the receiving end of gossip you are just as responsible as the initiator. You play 50-50 role because if they have no one to tell the gossip stops. <\/span>If a team member starts to gossip to you or you over hear two people gossiping about another team member say the word or phrase.\u00a0 Please be mindful of your tone of voice and attitude.\u00a0 Always speak from a place of care and concern not judgment and criticism.\u00a0 If they continue to gossip remind them once more by saying remember we agreed as a team we would not gossip about each other.\u00a0 Old habits die hard and we want to be supportive and help each other to stop the gossip.\u00a0 If they are gossiping to you and they refuse to stop physically remove yourself from the conversation. \u00a0If they continue to gossip to another team member inform them that if they do not stop you will inform the doctor or manager (whoever handles conflict resolution in the practice). <\/span><\/p>\n<p><span style=\"font-size: medium;\"><span style=\"color: #000000;\"><span style=\"font-family: Times New Roman;\">Step Five &#8211; The doctor or manager holds the team member accountable by following through with the consequences.\u00a0 It is important the entire team understands the consequences for participating in gossiping.\u00a0 Yes you can terminate a team member for participating in gossiping.\u00a0 It is very important to make it crystal clear what the consequences are for gossip and include as a part of your written communication standards.\u00a0 <\/span><\/span><span style=\"color: #000000; font-family: Times New Roman;\">Following through with consequences is where the line is drawn in the sand.\u00a0 It will determine whether you succeed or fail at creating a No-Gossip Culture.\u00a0 Gossip is really big stuff!\u00a0 It affects trust, communication, team performance, morale, patient experience and your bottom line.\u00a0 Isn&#8217;t it time to create a No-Gossip Culture and end The Poison Triangle of Mistrust?<\/span><\/span><\/p>\n<p><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">\u00a0<\/span><span style=\"color: #000000; font-family: Times New Roman; font-size: medium;\">Contact Judy Kay today if you would like to learn more about how she can help you end The Poison Triangle of Mistrust in your practice!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Poison Triangle of Mistrust is toxic and can destroy\u00a0the team and the practice culture!\u00a0 What is The Poison Triangle of Mistrust?\u00a0 In simple terms it is gossip. I refer to it as The Poison Triangle of Mistrust because it often involves two people talking negatively about a third person behind their back.\u00a0 When the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,4,5,6,10,11,12,17,18,19,22,23,24,25,26,27,29,30,33,34,35,37,38,39,40,42,44,46,49,50,51,53,1,55],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gossip - The Poison Triangle of Mistrust! - Practice Solutions Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.practicesolutionsinc.net\/blog\/2014\/05\/gossip-the-poison-triangle-of-mistrust\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gossip - The Poison Triangle of Mistrust! - Practice Solutions Blog\" \/>\n<meta property=\"og:description\" content=\"The Poison Triangle of Mistrust is toxic and can destroy\u00a0the team and the practice culture!\u00a0 What is The Poison Triangle of Mistrust?\u00a0 In simple terms it is gossip. 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