The Great Divide!<\/p>\n
Culture is a way of life of a group of people–the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them, and that are passed along by communication and imitation from one person to the next.<\/p>\n
I am a Culture Cultivator. I use the description of cultivator to describe what I do because cultivators are designed to disturb the soil in careful patterns, sparing the crop plants but disrupting the weeds. I have the privilege of helping dental teams nationwide weed out their weeds to create a happier, healthier and higher performing culture.<\/p>\n
One of the most common and most toxic weeds I observe is The Great Divide<\/em>! The Great Divide<\/em> is the division between the business team and the clinical team commonly referred to as the front and back office. The team sees themselves as adversaries on different sides and stops working together for the greater good of the patients, practice and team. The divide often starts with each side blaming the other side for what went wrong with the schedule and patient flow. They are quick to point the finger at the opposing side and should all over them. You hear; \u201cThey should just\u2026! They shouldn\u2019t have done that\u2026! It\u2019s their responsibility or fault!\u201d The blame game runs rampant. Each side is quick to throw the other side under the bus.\u00a0\u00a0 The line has been drawn dividing the team into front and back sides!<\/p>\n <\/p>\n