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Say Bye Bye to Fly-Bys!<\/strong><\/p>\n This message is focused on developing a We Team decision strategy to avoid fly-bys! Let\u2019s by start by illustrating a fly-by.<\/p>\n Foundation of a Fly-by!<\/strong><\/em><\/p>\n It\u2019s another busy day! Doctor you just stepped out of treatment op 1 and are hurrying to hygiene ops 3 and 4 to do checks that have been waiting for at least 10 minutes. The hygienists have buzzed, messaged and are now tapping their feet with impatience. You avoid eye contact with the three team members (office administrator, assistant and hygienist) lining the hallway as you know they are all waiting for you. A blur of questions assault you as you pass by them. \u201cDoctor can I\u2026, Doctor what do\u2026, Doctor how would\u2026!\u201d All you want to do is get to the hygiene rooms before the hygienists get more upset. So without lifting your head you mutter responses on the fly\u2026yes\u2026no\u2026do this starting now. You\u2019re not even sure what you said or to who. All you know is that you cleared a path to get to the next room. You have just successfully completed another fly-by.<\/p>\n Fly-bys may seem like an effective and efficient resolution but can be very toxic to the team and practice culture.\u00a0\u00a0 There is no time to process benefits and consequences, get team feedback and input or discuss with the entire We Team (leadership team).\u00a0\u00a0 A new standard or process is put into place with a few sound bites of discussion with the one lucky or unlucky team member who happened to ask the question. Everyone else on the team including the other members of the We Team are unaware of the decision and new process. In a short time, the We Team will no longer be cohesive and the team will start to doubt what the standard is for the day. The team will no longer fill confident or empowered to take even the smallest action without asking questions. This will result in consistently fueling an even longer line in the hallway. If you hear your team say ask each other; \u201cdo you know if we are doing it this way today,\u201d you know fly-bys are happening. Fly-bys fuel incompetence, uncertainty and divide the team. Doctors, fly-bys are neither effective nor efficient.<\/p>\n