{"id":788,"date":"2019-01-01T06:53:44","date_gmt":"2019-01-01T06:53:44","guid":{"rendered":"https:\/\/www.practicesolutionsinc.net\/blog\/?p=788"},"modified":"2019-01-01T15:13:11","modified_gmt":"2019-01-01T15:13:11","slug":"service-starts-with-the-team","status":"publish","type":"post","link":"https:\/\/www.practicesolutionsinc.net\/blog\/2019\/01\/service-starts-with-the-team\/","title":{"rendered":"Service Starts With The TEAM!"},"content":{"rendered":"
Service Starts With The TEAM!<\/b><\/div>\n
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I often find there is a misconception about service. A belief that service starts with the patients and doesn\u2019t really pertain to the team. In other words we must treat our patients exceptional but not so much each other. It\u2019s as if there is an entirely different set of standards for patients than there is for the team pertaining to attitude, behavior and communication. What I refer to as the ABC Standards.\u00a0 Service starts with the team!<\/div>\n
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I have the privilege of working with dental teams nationwide to help them create a happier, healthier and higher performing service culture. I witness some team members (including doctors and managers) treating other team members poorly. That same poor behavior towards a patient would be grounds for dismissal.<\/div>\n
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We make excuses for our behavior. We use labels and say this is just how we are. For example, I am direct, which really means, I say whatever is on my mind without any regard of how I may make you feel. Or I am a non-morning person, which means because I am a non-morning person others should just understand my moodiness.<\/div>\n
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What confounds me is watching the same direct or non-morning person flip a switch and turn it on for their patients. It is like watching a Jekyll and Hyde transformation.\u00a0We believe it is acceptable to turn the respect and kindness filters off for each other. After all we wouldn’t want to be fake would we? We also know they will just accept or put up with our poor behavior. We frequently even turn it off for the people we love the most like our family. I find it thought-provoking that we put filters of kindness and respect on for strangers and acquaintances and don’t for the people we care about and love the most. Something seems a little backward with this behavior.<\/div>\n
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It\u2019s time to put the filters back on and start service with the team. I teach the Golden Standard; treat each other as well or better than you treat your patients. Now that doesn\u2019t mean lessening the standard for patient service.<\/div>\n<\/div>\n
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