{"id":816,"date":"2019-06-01T08:00:06","date_gmt":"2019-06-01T08:00:06","guid":{"rendered":"https:\/\/www.practicesolutionsinc.net\/blog\/?p=816"},"modified":"2019-06-01T13:03:58","modified_gmt":"2019-06-01T13:03:58","slug":"is-your-practice-out-of-w-a-c-k-get-aligned-part-2","status":"publish","type":"post","link":"https:\/\/www.practicesolutionsinc.net\/blog\/2019\/06\/is-your-practice-out-of-w-a-c-k-get-aligned-part-2\/","title":{"rendered":"Is Your Practice Out of W.A.C.K.? Get Aligned! Part 2"},"content":{"rendered":"<p>In Part 1 of \u201c<em>Is Your Practice Out of W.A.C.K.? Get Aligned!\u201d <\/em>we defined the 3 levels of performers and top 6 stressors that reduce engaged rowers into lazy riders or disrupting resisters. In Part 2 we will illustrate the acronym W.A.C.K. to re-align, re-engage and re-ignite your culture!<\/p>\n<p>W.A.C.K. is an acronym for:<\/p>\n<ul>\n<li>We Team<\/li>\n<li>ABC Standards<\/li>\n<li>Core Values<\/li>\n<li>Kudos Culture<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/s2Ai3f4_o6k\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><em>The W is for We Team.<\/em> The We Team is made up of all owner\/partner doctor(s) as well as the practice administrator. I suggest We Team\u2019s schedule weekly We Team meetings. The practice administrator becomes the designated point of entry where the team brings all questions, requests or concerns. They are to share the questions, requests or concerns at the We Team Meeting. The We Team discusses and come to a decision or solution. The practice administrator shares the We Team decision or solution with the team member(s).<\/p>\n<p><em>The A is for ABC Standards.<\/em> ABC standards are standards for attitude, behavior and communication. Creating ABC Standards together as a team will help align the team and cultivate a service culture that is happier, healthier and higher performing! ABC Standards increase clarity, unity, accountability, consistency, level of service, and your business reputation; while preventing the chafing and disagreements from assumptions and opinions of who is right and wrong.<\/p>\n<p>Have a team meeting with the entire team to discuss ABC Standards for your practice. Ask each team member to share what they feel they need from each other to be able to work together better. I find using a big easel pad with markers to write down the responses helps to generate more participation.\u00a0\u00a0 Be specific and define what it means in words, actions, body language and tone of voice.<\/p>\n<p><em>The C is for Core Values.<\/em>\u00a0\u00a0 Doctors it\u2019s very difficult to get your team aligned if you don\u2019t know who you are and what you stand for.\u00a0\u00a0 What 4 words in order of priority describe your core values for your practice? Would other people be able to recognize those values in your practice? For example, my 4 core words in order of priority are: Lifter, Authentic, Happy, and Committed. Doctors if you don&#8217;t know what yours are stop reading and take some time to reflect. They are important to know because they will help guide your team in their decision making to align with your goals and objectives. Core values become a blue print on how to live and work together. Every action or attitude is to be examined before proceeding. Does this action or attitude support the core values of the practice?\u00a0\u00a0 Which takes us to the fourth fundamental.<\/p>\n<p><em>The K is for Kudos Culture. <\/em>A Kudos Culture is showing appreciation to nurture value and purpose. Value and purpose are what reignite people!\u00a0\u00a0 It starts with the entire team knowing and be aware of what is good and right in their practice.\u00a0 We often see what\u2019s negative and wrong with each other.\u00a0 Instead, focus on what is good and right and verbally reward those behaviors with statements such as \u201cI am proud of you\u201d, \u201cGreat job\u201d, \u201cWay to go\u201d or even a simple \u201cthank you\u201d, or \u201ckudos\u201d.\u00a0 In a very short time, everyone will begin to feel recognized, important, and cared about because they know they are being seen and praised on a daily basis.\u00a0 I love this kudos stuff because it really works.\u00a0 It only takes one person to get the ball rolling in the right direction.\u00a0 The person could be you!\u00a0 You don\u2019t need permission to start.\u00a0 Just reward what is good and right such as good moods, good attitudes, uplifting mindsets, even just a smile.\u00a0 I\u2019m not talking about sappy, disingenuous gushing!\u00a0 I\u2019m talking about simple, heart-felt appreciation. Show appreciation for other team members\u2019 attitude, actions or behaviors by implementing following steps:<\/p>\n<ul>\n<li>Show your appreciation as immediately as possible after the event or action you want to point out and reinforce.<\/li>\n<li>Be specific. Avoid general clich\u00e9s and statements.<\/li>\n<li>Mention how the action or behavior was personally helpful or supports the team vision, values, and purpose.<\/li>\n<li>Keep it brief. Long, detailed compliments can be uncomfortable and sound fake.<\/li>\n<li>BE GENUINE!\u00a0 This isn\u2019t about being insincere to manipulate others.<\/li>\n<li>Ask if there\u2019s anything you can do to provide further support or service to that person or team.<\/li>\n<\/ul>\n<p>You will be surprised how quickly appreciation fires up the team! Implement the four WA.C.K. Fundamentals in your practice and re-align, re-engage and re-ignite your team!<\/p>\n<p>Email Judy Kay at <u>JudyKay@PracticeSolutionsInc.net<\/u> to receive your copy of Appreciation &amp; Celebration. Type in Appreciation &amp; Celebration in the subject line.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Part 1 of \u201cIs Your Practice Out of W.A.C.K.? Get Aligned!\u201d we defined the 3 levels of performers and top 6 stressors that reduce engaged rowers into lazy riders or disrupting resisters. In Part 2 we will illustrate the acronym W.A.C.K. to re-align, re-engage and re-ignite your culture! W.A.C.K. is an acronym for: We [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,5,6,186,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,194,24,25,26,199,27,28,29,191,30,31,32,33,34,35,36,37,38,39,40,41,42,192,56,43,44,197,190,45,188,46,47,48,49,50,187,51,52,53,54,195,196,1,185,184,55],"tags":[61,68,70,73,82,84,89,90,92,93,94,96,98,101,107,110,111,120,121,126,131,138,140,144,146,149,153,154,159,160,166,167,169,170,175,178,179,182],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Is Your Practice Out of W.A.C.K.? Get Aligned! 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