{"id":820,"date":"2019-07-01T06:22:41","date_gmt":"2019-07-01T06:22:41","guid":{"rendered":"https:\/\/www.practicesolutionsinc.net\/blog\/?p=820"},"modified":"2019-07-01T11:26:17","modified_gmt":"2019-07-01T11:26:17","slug":"people-before-profits","status":"publish","type":"post","link":"https:\/\/www.practicesolutionsinc.net\/blog\/2019\/07\/people-before-profits\/","title":{"rendered":"People Before Profits!"},"content":{"rendered":"<p><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">This message is focused on the management style of great managers! The reference to managers includes dentists as they may either manage or support the manager.\u00a0 What I find at the core of all great managers is the viewpoint of putting people before profits. It&#8217;s often a huge change in mindset for many to shift the focus from profits to people. The ironic result is that the profits are much greater when we focus on people not profit. <\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Great managers do the following to exemplify the principle, &#8220;People before Profits&#8221;.<\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/Y-9_Iq4e4Wg\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><em><b><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Clarify core values and eat, breathe and sleep them<\/span><\/b><\/em><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">. In other words live them by example modeling the waddle. I suggest limiting core values to no more than four or it becomes confusing for the team. Please email me at <a shape=\"rect\">JudyKay@PracticeSolutionsInc.net<\/a> if you would like to receive a sample of core value words.<\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><strong><i><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Hire and keep people based on character as well as skills sets.<\/span><\/i><\/strong><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\"> Never sacrifice character for skill sets. Toxic Performers (people who are highly skilled and toxic to their co-workers) are not welcome to become or stay as part of the team regardless of their level of skill and longevity.<\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><strong><i><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Develop a training program with defined weekly growth expectations. <\/span><\/i><\/strong><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Conduct weekly growth reviews with the new team member for the first 90 days. The growth review is a discussion of accomplishments, obstacles and opportunities an how to help the new team member to succeed. The focus is on catching people doing things right and showing recognition versus catching people doing things wrong and criticizing. <\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><strong><i><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Establish a schedule that is a realistic pace centered on patient care and service and not just the bottom line.<\/span><\/i><\/strong><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\"> It is essential to provide consistent exceptional service and care to patients and move at a speed which the team can be accurate, detailed and complete without running into the next appointment.\u00a0\u00a0 <\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><strong><i><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Don&#8217;t kick the dog.<\/span><\/i><\/strong><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\"> In other words point the finger and look who can be blamed when the wheels fall off. Which they most certainly will some days! Instead co-create as a team&#8230;what can be done next time to keep the wheels on! The question to ask is, &#8220;So this happened so now what could we do?&#8221; <\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">\u00a0<\/span><\/p>\n<p><strong><i><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Communicate using positive constructive conversations that build others up instead of criticizing and tearing down.<\/span><\/i><\/strong><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\"> A good conversation starts with showing appreciation for 3 positives per one growth opportunity. A great conversation includes 5 positives per every growth opportunity. People have a tendency to highlight what they don&#8217;t like and take for granted what they do. What is amazing is once the focus becomes seeing the positive the negative often seems very small in comparison. People lean in and try harder when they feel good about their accomplishments. People shut down and stop trying when they feel bad. \u00a0 <\/span><\/p>\n<p><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Include the entire team in the decision making process. People want to know that their ideas are heard, understood and at least considered. Thoughts and opinions must matter to management in order cultivate creators versus victims.\u00a0<\/span><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">A huddle or team meeting setting where most can attend is the perfect setting. Before implementing any change always get feedback from the entire team. Discuss potential obstacles and the opportunities to overcome.\u00a0\u00a0The bottom line is valuing people over profits will boost the practice culture, patient experience and the bottom line! A triple win!<\/span><\/p>\n<p><span style=\"color: black; font-family: 'Arial',sans-serif; font-size: 11pt;\">Please email me at <a shape=\"rect\">JudyKay@PracticeSolutionsinc.net<\/a> and put R.I.S.E in the subject line if you would like to receive my R.I.S.E. Implementation Process white page.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This message is focused on the management style of great managers! The reference to managers includes dentists as they may either manage or support the manager.\u00a0 What I find at the core of all great managers is the viewpoint of putting people before profits. It&#8217;s often a huge change in mindset for many to shift [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,3,4,5,6,186,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,194,24,25,26,199,27,28,29,191,30,31,32,33,34,35,36,37,38,39,40,41,42,192,56,43,44,197,190,45,188,46,47,48,49,50,187,51,52,53,54,195,196,1,185,184,55],"tags":[61,68,70,73,76,82,84,87,88,89,90,92,93,94,96,98,101,107,110,111,120,121,124,126,131,138,140,141,144,146,149,153,154,159,160,166,167,169,175,182],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>People Before Profits! - Practice Solutions Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.practicesolutionsinc.net\/blog\/2019\/07\/people-before-profits\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People Before Profits! - Practice Solutions Blog\" \/>\n<meta property=\"og:description\" content=\"This message is focused on the management style of great managers! 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