\n| I think George Bernard Shaw said it best when he said, \u201cThe greatest problem with communication is the illusion that it has been accomplished!\u201d\u00a0I find that to be the case in many dental practices today.\u00a0More relationships are destroyed because of poor communication than for any other reason.<\/p>\n I have the privilege of working with dental teams nationwide facilitating my Rise & Shine Culture Camps.\u00a0I consistently observe concerns with the communication structure in dental practices.\u00a0What I mean by communication structure is the actual flow of communication.\u00a0It is what is necessary to keep everyone in the loop and on the same page working together for the greater good of the patients, practice, and team!<\/p>\n An effective communication structure starts with establishing a clear flow for communication and clarifying expectations to the team.<\/p>\n \n- Who to go to or does it differ for specific areas?\u00a0For example, do they always go to the office manager or is there a specific person for equipment repair, ordering supplies, or team, and patient concerns, etc.?<\/li>\n
- When to meet?\u00a0Always consider who needs to know what information and when do they need to know it?<\/li>\n
- What is the decision-making process and how is it communicated to the team?\u00a0Who will make the final decision and how quickly can it be made?\u00a0I suggest trying to resolve within one week after being discussed at weekly management meeting to keep the practice moving forward.\u00a0Try to resolve immediately if it pertains to the schedule that day.<\/li>\n<\/ul>\n
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