{"id":942,"date":"2021-07-01T05:33:27","date_gmt":"2021-07-01T05:33:27","guid":{"rendered":"https:\/\/www.practicesolutionsinc.net\/blog\/?p=942"},"modified":"2021-07-01T13:28:27","modified_gmt":"2021-07-01T13:28:27","slug":"culture-like-puzzle","status":"publish","type":"post","link":"https:\/\/www.practicesolutionsinc.net\/blog\/2021\/07\/culture-like-puzzle\/","title":{"rendered":"Culture Is Like a Puzzle!"},"content":{"rendered":"<p>When I think about culture, I think of it as a puzzle.\u00a0 The framework of the puzzle is created by the owner dentist(s).\u00a0 They design it using their vision, core values, type of service and treatment they desire to deliver.\u00a0 The team are the pieces that together make up the body of the puzzle.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/0npfWzv9aVA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>I have observed an increase in the team turnover this past year due to the pandemic and other reasons.\u00a0 It is important to hire the right team member for the right spot to be a good fit.\u00a0 Otherwise, the result is problems and team turnover.\u00a0 As a team identify the character traits and skill sets that are needed in the new team member to succeed at their role and integrate with the existing team.<\/p>\n<p>The existing team is responsible to learn how to successfully work with the new team member.\u00a0 It is imperative that the existing team members take the time to get to know and train the new team member.\u00a0 I understand that training can seem like an added burden to the existing workload.\u00a0 However, the more welcoming and supportive the training the sooner the new team member will be able to take on tasks.\u00a0 Some new team members are quick learners and instantly work well with the existing team.\u00a0 They are like puzzle pieces that fit together.\u00a0 Others take more time and effort.<\/p>\n<p>Set realistic training expectations for each position in the office.\u00a0 Base the expectations on the average learning cycle.\u00a0 I have found the <em>tell them, show them, have them show you<\/em> training process is very effective.\u00a0 Create weekly goals for the first month and monthly goals for the second and third month.\u00a0 Assign a mentor to meet with the new team member on a weekly basis for the first 3 months to review and celebrate successes as well as discuss goals for the following week or month.\u00a0 It is imperative that the mentor is supportive and understanding.\u00a0 Training expectations will lessen feeling overwhelmed and clarify goals for the entire team.<\/p>\n<p>It is the responsibility of the team (new and existing) not the doctor or manager to recognize what they need to do to create a cohesive puzzle.<\/p>\n<p>Often multiple new team members are joining the practice resulting in multiple changes to the puzzle.\u00a0 This becomes even more a challenge.\u00a0 So how do we make all the new pieces fit together?\u00a0 Find opportunities for the team to communicate openly day-to-day.\u00a0 Get aligned by clarifying the following:<\/p>\n<ul>\n<li>What are the expectations from the new team members<\/li>\n<li>What are the expectations from the existing team members<\/li>\n<\/ul>\n<p>For example, existing team members, just because you have always done it a certain way does not mean you don\u2019t need to be open to new ideas.\u00a0 New team members don\u2019t try to change everything right away just because you did it differently at your old office.\u00a0 The comment,<em> this is how we did it at my other office,<\/em> quickly gets old and is not appreciated.\u00a0 New team members immerse yourself in the practice culture to understand what they do and why.\u00a0 \u00a0Wait to bring up any suggestions until after the first 90 days.\u00a0 This will help eliminate chafing between new and existing team members.<\/p>\n<p>Implementing this puzzle analogy will help create a happier, healthier, and higher performing culture.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When I think about culture, I think of it as a puzzle.\u00a0 The framework of the puzzle is created by the owner dentist(s).\u00a0 They design it using their vision, core values, type of service and treatment they desire to deliver.\u00a0 The team are the pieces that together make up the body of the puzzle. &nbsp; 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