Keeping your team engaged starts with understanding and identifying\u00a0the different levels of engagement.\u00a0 There are three levels of engagement: Rowers, Riders, and Resisters!<\/p>\n
Rowers – Engaged Employees<\/em> – are passionate about\u00a0their work and\u00a0feel very\u00a0connected and loyal to the practice.\u00a0 They are always looking for ways to improve performance and patient care.\u00a0 They are focused on\u00a0the big picture of helping\u00a0the practice\u00a0succeed.\u00a0 They base their success on the practice’s success!<\/p>\n Riders – Not Engaged Employees<\/em>\u00a0– are essentially checked out.\u00a0 They can be difficult to spot.\u00a0 They are just coasting through their day by putting in time without energy or passion.\u00a0 They are thinking about lunch, who just called on their cell phone, or what they are going to do when they get off work.<\/p>\n Resisters – Actively Disengaged Employees<\/em> – are unhappy at work and demonstrate it\u00a0in their words and actions.\u00a0 They monopolize the doctor\/manager’s time (always having to issues that need addressing), have more on-the-job accidents, create\u00a0more quality concerns, are sicker and miss more days.\u00a0 They undermine what their engaged coworkers accomplish and sabotage the practice.<\/p>\n <\/p>\n