{"id":970,"date":"2021-12-30T06:09:39","date_gmt":"2021-12-30T06:09:39","guid":{"rendered":"https:\/\/www.practicesolutionsinc.net\/blog\/?p=970"},"modified":"2021-12-30T14:22:46","modified_gmt":"2021-12-30T14:22:46","slug":"conversation-versus-confrontation","status":"publish","type":"post","link":"https:\/\/www.practicesolutionsinc.net\/blog\/2021\/12\/conversation-versus-confrontation\/","title":{"rendered":"Conversation Versus Confrontation!"},"content":{"rendered":"<p><strong>CONVERSATION VERSUS CONFRONTATION!<\/strong><\/p>\n<p>I have the privilege of facilitating R.I.S.E. &amp; Shine Culture Camps for dental teams nationwide!\u00a0 Click this link <a href=\"https:\/\/www.practicesolutionsinc.net\/culture-camp.html\">https:\/\/www.practicesolutionsinc.net\/culture-camp.html<\/a> to learn more about R.I.S.E. &amp; Shine Culture Camps!<\/p>\n<p>The first day of Culture Camp is spent speaking to each team member as well as observing the practice flow.\u00a0 I ask the same question to everyone.\u00a0 The question I ask is, \u201cIf I could wave a magic wand and make things easier or better what would I change?\u201d\u00a0 The question opens the dialogue.\u00a0 Most responses include concerns with doctor or team relationship(s).\u00a0 I ask if they have tried to discuss it with the person whom they have the concerns. \u00a0The response is almost universal.\u00a0 \u201cNo, I don\u2019t like confrontation!\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/7EScwurpGl0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>There is a big difference between a conversation and a confrontation.\u00a0 We can ask anyone anything if we are coming from a place of curiosity, care, and concern instead of judgment, criticism, or blame.\u00a0 It is a confrontation when you are approaching someone with the intent to judge, compare, criticize, or blame.\u00a0 The difference between a conversation versus a confrontation is based on your approach and your intent.\u00a0 Be mindful of your energy and intent.\u00a0 What are the results you are desiring?<\/p>\n<p>The purpose of a conversation is to have a fact finding or fact sharing discussion.\u00a0 The <em>Approacher <\/em>(the person initiating the conversation) must be mindful of energy, words, tone, and body language.\u00a0 Never approach someone to address a concern when you are angry or unable to control your emotions or it will end up being a confrontation.\u00a0 Approach with a question(s) to simply understand the \u201cwhy\u201d and not necessarily to resolve.\u00a0 You may or may not be able to come to a resolution during the conversation.\u00a0 It may take time for one or both parties to process through reflection and consideration of the other person.\u00a0 Allowing time to process will remove the stress of having to immediately come to an agreement.\u00a0 We also don\u2019t want to sweep it under the rug and pretend it doesn\u2019t exist while we silently stew over the situation.\u00a0 The goal is to resolve within 24 to 48 hours if possible.\u00a0 If you feel the need to complain to someone else (venting \u2013 which is a nice word for gossip) than it is important to approach the source and have a conversation.<\/p>\n<p>The conversation is always in private and starts with positive clear communication.<\/p>\n<p>Be specific instead of generalizing. Focus more on objective points than subjective opinions.\u00a0 Just saying &#8220;I don&#8217;t like it or you&#8217;re doing this wrong&#8221; is not helpful. On the other hand, stating the specific strengths or skills you would like to see developed is helpful.<\/p>\n<p>Don&#8217;t make it personal. Talk about issue not the person. Avoid saying, &#8220;you need to&#8221;. \u00a0\u00a0Start the conversation with the word I instead of saying you. For example, &#8220;I noticed,&#8221; &#8220;I have seen,&#8221; &#8220;I observed,&#8221; \u201cI am not quite sure what happened,\u201d \u201cHelp me understand,\u201d or when sharing feedback from others, &#8220;I have had reported to me.&#8221; &#8220;I&#8221; conversations are issue-focused instead of person-focused. Always consider how your words may impact the other person. Ask yourself; how can I say what I need to say and be respectful of how they may feel.<\/p>\n<p>Break your feedback down into key points. Don&#8217;t give your feedback as one big lump. Break it down into various key points, then give your feedback point by point. \u00a0Give examples of each point. What are the exact issues, situations, or examples where the person exhibits the behaviors you highlighted? There is no need to highlight every single one. \u00a0Just disclosing a couple of examples per point will be sufficient. The purpose is to bring the person&#8217;s awareness to things which he\/she may not be aware of and clearly illustrate what you mean.<\/p>\n<p>Ask the other person what they need from you (communication, support, training, practice) to be able to achieve the desired results. Together discuss and agree on a resolution.<\/p>\n<p>Life will be filled with concerns of situations and other people.\u00a0 The confidence and skill to have timely conversations will help resolve whatever arises.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CONVERSATION VERSUS CONFRONTATION! I have the privilege of facilitating R.I.S.E. &amp; Shine Culture Camps for dental teams nationwide!\u00a0 Click this link https:\/\/www.practicesolutionsinc.net\/culture-camp.html to learn more about R.I.S.E. &amp; Shine Culture Camps! The first day of Culture Camp is spent speaking to each team member as well as observing the practice flow.\u00a0 I ask the same [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,16,215,17,19,20,21,22,23,194,24,26,28,204,29,191,30,31,32,33,34,35,36,38,39,41,42,192,197,190,188,46,47,49,50,187,51,52,53,54,196,195,1],"tags":[61,63,68,70,73,76,84,88,89,90,92,93,96,98,121,124,140,144,146,149,160,170,175],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Conversation Versus Confrontation! - Practice Solutions Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.practicesolutionsinc.net\/blog\/2021\/12\/conversation-versus-confrontation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversation Versus Confrontation! - Practice Solutions Blog\" \/>\n<meta property=\"og:description\" content=\"CONVERSATION VERSUS CONFRONTATION! I have the privilege of facilitating R.I.S.E. &amp; Shine Culture Camps for dental teams nationwide!\u00a0 Click this link https:\/\/www.practicesolutionsinc.net\/culture-camp.html to learn more about R.I.S.E. &amp; Shine Culture Camps! 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I have the privilege of facilitating R.I.S.E. &amp; Shine Culture Camps for dental teams nationwide!\u00a0 Click this link https:\/\/www.practicesolutionsinc.net\/culture-camp.html to learn more about R.I.S.E. &amp; Shine Culture Camps! 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