Even the best of us can lose our way in all the noise and hubbub of the day to day stresses! Establishing a Code of Conduct for the practice will help the entire team keep on track…even in stressful situations!

A Code of Conduct is really about thinking before reacting. Behaviorally, that means testing decisions and planned activities for “rightness” before implementing them.

Here are 6 questions to help you create your own code of conduct:

• Is it legal?
• Does it align with my values?
• Will I be comfortable and guilt-free if I do it?
• Would I do it to my family and friends?
• Would I perfectly okay with someone doing it to me?
• Would the most ethical person I know do it?

I suggest a team meeting (3 hours minimal) to establish a Code of Conduct for the practice.  Start the meeting by reviewing the Practice’s Core Values and Vision.  Ask the entire team to share how, when and where they feel the Core Values are not being supported.  Utilize a large easel pad and markers to write down all the concerns being shared.  Discuss the breakdowns that are happening.  What current behaviors support the Core Values?  What current behaviors need changing to support the Core Values?  The behaviors you list that support as well as the necessary changes become your new Code of Conduct!

It is very important for the We Team (leadership team) to be willing to lead by example on whatever is established as the Code of Conduct.

Here are an examples of commitments from a Code of Conduct.

• Model the waddle you want to see
• Set and maintain high standards – no double standards
• Support a no gossip culture
• Communicate openly, honestly, and respectfully
• Treat patients and each other how you want to be      treated
• Resolve conflict by going to the source the same day if      possible
• Take ownership, follow through, and be accountable for      your mistakes
• Support each other and hold each other accountable to      the standards of behavior, communication, attitude and service

Having a Code of Conduct will empower the entire team to support the Core Values!