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Coaching Testimonials

What an amazing experience Judy Kay provided to our practice! Using our core values as the foundation, she brought clarity and cohesiveness to our team on the vision of the practice. She is powerful in her ability to communicate in a way that is non-threatening and without placing a person on the defensive. She keeps it real. She provides tools that allow team members to openly communicate with other team members in a structured way. Team building is essential to the core of any business and this camp puts Leadership and Team in the same boat rowing in the same direction.

Christine Johns, Practice Administrator, Drs Davis & Beyer

Thank you so much for your skill as you assisted our team to clarify our culture and help us define our path forward. You are awesome! Thank you again!!

Dr. Chip Davis

Our Culture Camp experience with Judy Kay was SO much more than ever imagined! She came with her passion to help our office go from a good level to a greater level. Her energy and positive take on everything is genuine, contagious and unforgettable! She has a wealth of knowledge to share. If she doesn't know something - she knows someone who does know and she will connect us to the help needed.

Judy Kay spent time with our leadership and each staff member to where she was able to understand everyone's unique personalities, strengths and areas to grow. She made us all feel special and valued - motivating each of us to challenge ourselves for positive growth and many immediate changes. The 3 days were a treasure to us all and just the boost we all craved to move our office to a higher level. We highly recommend Judy Kay. She is awesome!

Johanna Hyland - Office Manager, Dr. Lynn C. Hyland Oral & Maxillofacial Surgery

This year has been one to remember, reflect and grow. It was time to regroup and our team committed to bring a ray of a sunshine through our doors to relight the vision and our core values of our practice.

Over the last 3 days, we had the pleasure to revisit all this with our facilitator and friend, Judy Kay. Judy Kay took individual time with each team member and brought it all together in a collaborative journey of trust, communication, and team work. We succeeded on actual concerns with open conversation, realistic resolutions, and commitment to a better process and culture. I’m amazed on the interaction, wisdom, and trust conveyed with the truly thoughtful discussion and purposeful activities.

Thank you Judy Kay and Practice Solutions! I highly recommend a culture camp to bring you and your team to your best!

Dr. Scott Hannaman

We recently had our second Culture Camp and it absolutely reinforced and built on our first session. Judy Kay' effervescence brightens the room from the moment she enters. You can immediately sense she provides a safe space for listening, speaking, learning and growing as a team. She takes the time to analyze what needs to change and then creates attainable goals for the individuals and team to reach. She instructs members of the team how to openly and properly communicate in order to create a more harmonious work environment. She is able to tackle any obstacle with finesse and ease. Her caring nature towards the people she encounters is blindingly apparent throughout the entire process. The success of the individuals, the teams, and the practice is in large part from the passion for her job that exudes from every word or action of Judy Kay's. We're already planning for Culture Camp #3. Thank you Judy Kay!

Robyn Rossetter, Dr. Keo's Amazing Smiles

One a year ago today we were relaunching our business stepping into uncertainty armed with blind faith, perseverance, and that entrepreneurial fighting spirit. This would not have been possible without your support and guidance. Deepest appreciation and gratitude my dear friend.

Christi Bintliff, Practice Administrator/FAADOM

With the culture camp the best part for me was the feeling of togetherness. My job requires me talk on the phone to the other front desk so much on a daily basis but at the same time we can feel like two different worlds. During culture camp I felt we could really connect as human beings on the same team and longing for the same goal of success.

More importantly, I felt I gained life lessons that I can apply throughout my life. I have learned coping mechanisms and ways to deal with things that can cause me stress or anxiety socially. I am already using these new tools to encourage myself to keep a positive outlook and remind myself of my worth and value.

Catherine Smutko

Judy Kay, thank you for your recent visit to our offices. I think that your assessment and prescribed recommendations were spot on. I've always enjoyed a professional, fun, friendly & goal oriented atmosphere in my practice, however with the rapid growth that culture has been increasingly difficult to maintain. I believe your Culture Camp has refocused us collectively, and put us all on the correct path to regain that atmosphere again. Thanks again.

Dr. George Jones - Sunset & Southport Dental

Judy Kay's positive energy takes over any room! Her passion and excitement to help others is immediately felt as soon as you meet her. She was determined from the second we met to fully understand my concerns and my need to want to help my team realize their true potential and the impact a caring harmonious work environment provides. Our goal is for our team members to always feel valued and fully supported by both the organization and each other so that they may be encouraged and thrive. Judy Kay displayed this message boldly during her time with us.

My favorite characteristics of many about Judy Kay is that she's intentional. She genuinely cares about people and leaves no stone unturned to help others help themselves. She attentively listens and really seeks to understand and see both where others are coming from and where they want to be. This approach helped guide us through the process in a positive team oriented way. We have a wonderful team that consist of 2 doctors and 16 team members. We love our team and indeed function like a true family. That said, like any family it is easy to lose focus and allow circumstances to cause tension and miscommunication between team members. Judy Kay's excellent communication skills helped our team understand and retain the importance of coming from a place of care and concern and not of judgement and criticism when communicating with each other. This perspective shift has been a game changer for our office! Her caring approach to even the most difficult of topics always came across with such grace that our entire team was receptive and responsive without ever feeling judged. This made every second of our time together extremely productive and quickly gained her the respect and trust of everyone in the room. Her exercises/activities were fun and ensured full team engagement and interaction from all team members. This not only made everyone realize how important they are but also reminded them that we care for them and that their voices matter. The team now sees that they have the power to impact their environment and that we need their help to make this a great place to work so we can best serve our patients.

Judy Kay is vested and determined to help others succeed. Her passion is so evident, it enables her to be both, self-confident and humble, as she changes lives one group at a time.

"Treat each other better than you treat your patients". This has changed everything. Thank you Judy Kay for helping us regroup and remember how important it is to take care and help each other because in doing so can we can bring  forth our best self.

Dr. Duongvannak Keo, Dr. Jaciel Ferrera and the Amazing Smiles of Merritt Island Team

This is the second time we have invited Judy Kay into our practice to help us find our way through some troubled water. We love her! She is a dynamic speaker and has such a way with words. She opens your mind to a different way of thinking, about how to build and foster strong and trusting relationships, and different ways to approach and communicate with people in a positive and results-driven manner. The advice and coaching Judy Kay brings to the table not only helps us navigate through the muddy waters in our practice, but they apply to life in the outside world too. We have some work to do. Our practice dynamics and culture have changed considerably since Judy Kay was here 1 ½ years ago. We’ve had long-term employee turnover. The world has changed. There is fear and uncertainty. We have new employees in our practice with different strengths, weaknesses and ideas. Change can be scary, but it doesn’t have to be negative if approached with the right attitude. Judy Kay provided us a road map to move forward and helped us see how to fit the different puzzle pieces (our team) together to achieve the calm and cohesive work environment we strive for while re-focusing our energy back to the quality and caring treatment our patients deserve and trust us to provide. Thank you Judy Kay!

Jay Pierson - Office Manager - Melissa L. Hutchens DDS PA

I've been a client of Judy Kay's since 2017. Turned our practice around and doubled production in 3 years!! I still reach out to her for advice. Full of ideas and just a great wealth of knowledge!! Practice culture is so important and THANKS A MILLION JUDY KAY!!

Rick Guthrie, DDS

Having Judy visit our practice was absolutely one of the best things we have done! We have 3 different offices and a million different staff personalities. Judy was not only able to help us streamline our processes but brought our staff together to a more cohesive unit. Your staff is ultimately what makes or breaks your office and Judy gave us the motivation, ideas and formula to take us to the next level. Highly recommended!

Dr. Michael Foster

Associated Oral & Implant Surgeons

As a growing private group of dental practices, I knew that we needed a solid foundation if we wanted to grow the business. Judy Kay facilitated two Culture Camps with my team when we had four practices with myself and our doctor. During our Culture Camps, we redefined our culture and set expectations for ourselves and the team. Because we had created a solid fun-dation of effective communication, transparency, and core values, we have been able to scale the business in a way we could have only dreamed of. Three years later, we are a very successful DSA (Dental Support Alliance) at twelve practices and growing rapidly! I attribute a great deal of our success to the tools and resources we learned from Judy Kay. We had the building blocks needed to grow successfully and were able to identify areas we needed to address before scaling the business. She has an amazing way of enhancing the things that you are already accomplishing and shedding light on the challenges that you may be facing. Her authenticity and continued support have been astounding. I highly recommend working with Judy Kay. You will be amazed when you see for yourself what you can accomplish with a solid foundation, healthy culture and her support!

Jennifer Steadman, BSDH, RDH, FAADOM

Director of Operations and Business Development

Judy Kay is fantastic, she’s honest and has great vision. It’s always great to have someone give you truthful advice. The world of full of people pandering to our emotions and worried about offending, grateful for honesty and transparency. If you really want to improve your life you need more people and friends like Judy Kay who will identify areas to improve and help you work on them. Plenty of positive energy to tackle weakness, a model to change our lives as individuals.

Dr. Nathan Wells

Associated Oral & Implant Surgeons

Judy Kay Mausolf is a true gem! She is an exceptional performance coach who specializes in helping teams to function at higher levels. Our Judy Kay culture camp experience was simply AMAZING! The process had so many facets. It was inspiring, illuminating, educational, thought-provoking, cathartic and, most of all, FUN!

Judy Kay is extremely gifted in understanding how we interact and where we can improve. She is a powerful communicator who teaches with tremendous clarity. It has been astounding to observe her skills in assessing and inspiring others. With her unique guidance, we were able to co-create a customized plan specifically designed to address our team’s needs.

The culture camp instilled a great desire to improve as a team. It was so powerful that we started to improve immediately. We are so excited to implement the tools we’ve been given.

Judy Kay walks her talk and is the real deal! She genuinely cares about helping teams become healthier and more productive. Her message resonated deeply with us.

I encourage any team that wishes to become stronger and more cohesive to contact Judy Kay. As I said in the beginning, she is a true gem who can and will help you!

Dr. Darrell Kay Tew

SunRidge Oral Surgery

Yakima, WA

After listening to Judy Kay speak at 2 different conferences, I knew we had to have her! Immediately on day one, she spoke with each team member individually and observed our daily flow. Each night she met with the leadership team and shared insight and knowledge that may have otherwise gone unnoticed or addressed. The day of the Culture Camp was phenomenal! Starting with 4 core values, we, as a team, learned and agreed to effectively communicate, streamline workflow and work together for the best outcome for the patients, the practice and the team. Judy Kay is an honest, realistic advocate for the practice as a whole, all the while having fun and implementing positivity. After the Culture Camp, she still makes herself available if and when needed to keep the momentum going forward that was created as a team. I can not wait to have her back again for our 2nd Culture Camp! We are truly blessed to be able to experience her passion.

Dana Woods – Practice Administrator - SunRidge Oral Surgery

I am so grateful I went to see her speak for the first time in San Antonio at the AAPD. As a previous practice manager herself, from the moment she came to spend time with myself and my team for our very first culture camp in 2016, she immediately earned the attention and respect of my employees. I had recently purchased a practice and inherited a veteran staff and we were able to work through so many emotions, expectations, and assumptions that had been pent up for a long time. Our first culture camp helped us begin our journey to an amazing and cohesive team. Not only do we take pride in our team and practice, our patients and families constantly remark on the respect and teamwork they witness whenever they come into our office. It is something that makes me extremely proud.

We continue to improve on our teamwork and communication skills daily, and most recently we had Judy Kay come back to help us transition to a new office space at the same time of implementing new COVID protocols and routines. Judy Kay helped us get organized to mitigate the anxiety and fear of change and new things at such an uncertain time in our profession.

We have been thriving as a team together thanks to the discussions that Judy Kay facilitated, and the communication skills Judy Kay has helped foster in us while respecting each other at the same time. Judy Kay has honestly helped align our attitudes and focus on what is important to us as a hard-working team that loves taking care of our patients.

I would recommend Judy Kay to everyone who values the importance of a cohesive team and cares about the integrity of their practice and profession. She has helped us communicate better with each other and our patients, increase efficiency, and deliver exceptional customer service by first caring about and respecting each other.

Dr. Kerry Dove - Concord Pediatric Dentistry

Judy Kay is exactly what we hoped for after listening to her dynamic presentation at the AAOMS conference last year. As a multi-site, multi-doctor organization that is growing rapidly, we have phenomenal staff, but our communication was very inconsistent across the board. This led to ineffective decision making, frustrations with staff and doctors, and we had not been able to execute to our highest potential. Although patient care was excellent and the staff were very knowledgeable, each day felt chaotic and exhausting to say the least. Judy Kay was able to come in, quickly build trust with the doctors and team, and re-calibrate our mindset while helping us to define more effective communication workflows. She also helped address and remove barriers with our decision making processes to become more streamline, timely, and effective. The team was hesitant (and somewhat skeptical) leading up to her arrival but they came away very impressed, focused, and re-energized. I would highly recommend Judy Kay if any of these issues describe the current state of your practice. As we learned, great people don’t always correlate with great results. But having the right communication and decision-making processes can transform every aspect of your business to get the most out of your staff for the benefit of patient care. Thank you so much Judy Kay! Your experience is invaluable to our practice’s resurgence. You certainly exceeded our expectations!

Thank you so much for the experience Judy Kay.

Daniel M. Tackling - Director of Operations AOIS

Every dental office dreams of becoming a “Best Practice”. You hear that word and wonder how you can get your office to get to the highest level there is in the dental community. Well, I can tell you not only how you can become a “Best Practice”, but I can tell you how to become “Exceptional” within this prestigious level!!! Team up with Judy Kay Mausolf and let her take your team and practice to a level you only dreamed you could become.

Judy Kay’s “Culture Camp” was an unbelievable experience for our entire team. From the 4 doctors, 7 hygienists, 7 dental assistants, and 7 business team members, we became much better communicators, better problem solvers, and a more cohesive team!!

A few highlights from our time with Judy Kay consisted of
• Knowing our core values and showing how to use them in our practice every day.
• Judy Kay helped us see things in a whole new way, we looked at ourselves and each other differently and more clearly.
• We grew so much as a TOTAL cohesive team
• The air is lighter and the vibe is happier. (And we thought we were happy before!!) Being happy shows when a patient walks in the office. They can feel the vibe of the office immediately.
• It’s been 4 weeks since Judy Kay was here in Raleigh and we still feel the difference she has made to our office. That is a hard thing to do. Usually after a team experience, everyone goes back to their bad habits after a week or so, but not with Judy Kay. She taught us ways to keep striving to be the best we can be and keep our practice running like a well-oiled machine!

I will close this by saying that there is only one word that describes our team’s experience with Judy Kay….. and that word is... “EXCEPTIONAL”!

Thank you so much for the experience Judy Kay.

Debbie Evans -Practice Administrator, VP Wainright & Wassel DDS, Raleigh, NC 27615

Hiring a quality new team member has always been a challenge in our office and we had to sift through a lot of poor applicants to glean the members we were looking for. Judy Kay made this process virtually painless. She met with us to design an ad to focus on the qualities we were looking for and she monitored, screened, and even interviewed the applicants for us. I now have added an in office coordinator with all the qualities Judy Kay and I had discusses and I couldn’t be happier. We are set to take our practice to another level.

~Mark Malterud, DDS, MAGD—St. Paul, MN.

Yesterday, our practice was fortunate enough to experience a Culture Camp team building workshop facilitated by the fabulous Judy Kay Mausolf! It was a truly incredible experience filled with encouragement, laughter and group exercises to help us develop into an even stronger team to serve our patients. What an amazing day! Thank you, Judy Kay!!

Wainright & Wassel DDS

Judy Kay’s energy is contagious, and her knowledge about how to transform the workplace is invaluable. Our team was delighted to have her. She helped us focus in on what our practice values are, and directed us to move forward from that starting point. The following day, she spoke to about 200 dental community professionals. Her presentation was dynamic, interesting and informative. She is an engaging speaker. Participants commented on how quickly the time passed during the seminar. One last thing I appreciated about working with Judy Kay is that she followed up with notes and suggestions specific to our practice. We also had a closure meeting at the end of her visit with us. If you are considering having Judy Kay to your area for some of her services you will not be disappointed! I am looking forward to seeing and hearing her speak again in the future, perhaps at the next AAOMS meeting! Thank you Judy Kay!

Deb Poupard – Midland OMFS

I see a significant difference in our office. The Culture Camp helped us to see that others are doing this without the same stressors we are putting on ourselves. We refer back to the Culture Camp notes in a lot of ways. When we are trying to implement new things and trying to get away from old negative habits.

Alley Harrington - Practice Administrator
Dr.'s Greene, Torio, Decoteau, Madden, & Burk

Judy K is so amazing and inspirational she helped bring our team together and change our culture at OOFS. She was so great to work with that I have already booked her for next year. Her encouragement and leadership should be heard by every dental team. The best part about it is she is always available via phone or text if you need her. I honestly think she is one of a kind, we love her!

Vera Lantigua, Practice Manager
Orlando Oral & Facial Surgery

It was great having Judy Kay here with the whole team together to hear her message and make agreements. These agreements are important to us and we now have something to resort back when the day goes off course. The Culture Camp helped us set a solid foundation and get us all on the same page. We are very excited for our future path!

Vicki Balk – Practice Administrator
Nerness Endodontics

Judy Kay is Awesome! Everyone needs her is their office!

She has a way of connecting with team members, that makes them want to be the best they can be! Her Culture Camp helped to create open communication and accountability for our team!

We have seen a great improvement with more team engagement.

Denise Coyne, Office Manager
Quad City Orthodontics

We have a very good practice in Cambridge, MN and have been in business for over 15 years. Many of our employees have been with us since we opened. As such, we have our challenges. Most of these stem from our close knit “family” group of employees and the amount of time we have spent together – inside and outside of work. We have worked together for a long time and at some point we had begun to accept each other’s attitudes, inefficiencies, and difficulties.

Judy Kay’s Culture Camp was everything and more than what we had hoped for. Judy Kay got our team engaged. Although tough at times, she kept us focused and on track. Judy Kay praised us and let us know what we were doing right. She also helped us map a plan that included communication agreements, gossip agreements, brought us back to morning huddles, and leadership meetings. Judy Kay pointed out some key things we could and should work on as management and as a team. She brought appreciation and accountability back into our daily work lives. She opened our minds that little things matter. Not only are many of these points of discussion important in our work life, but they carry on through our personal lives as well.

Thanks to Judy Kay, we have a roadmap to follow and everyone is on board. We look forward to making our good practice great. Thank you Judy Kay!

Jay Pierson, Office Manager
Dr. Melissa Hutchens, DDS PA

Cheers to a connection my team now has after Judy Kay’s Culture Camp. We defined our goals and expectations. Since that time, communication and attitudes have improved. We are all trying to see the best in each other. It sure makes work a lot more fun

Dr. Anne B. Richards
Quad City Orthodontics

Judy Kay and her magic wand came into our office and hosted her Culture Camp It was an enlightening camp that helped bring a breath of fresh air back into all of us. She helped bring awareness and build accountability to us all. She helped all of us realize how it is possible to stay strong and continue to work as a team as well as give us some ideas on better communication between each other. Personally I feel that every office should partake in her Culture Camp at least once if not yearly. It was useful having an outside voice to help communicate truth and build some new rules together on future expectations.

Frana-Jack Beciri
Quad City Orthodontics

Our practice worked with Judy Kay on leadership and communication within our office. I cannot begin to express the impact it had on all of us. The experience was both fun and transformational. Communication had become a real problem within the office, affecting morale and prompting us ask Judy Kay for help. We were amazed by her skill of assessing our practice and the individuals that make up our team. With her help, we have made significant strides toward a more harmonious and productive work atmosphere. We are excited about the progress we have made and the future of our practice. Thank you, Judy Kay! You are the best!

Dr. Scott Wagnild
Northern Lakes Dental and Implant Center

I am so thankful for you, Judy Kay… I was in the dark at my office not knowing that people perceived me as rude and unapproachable. Instead of shutting down - or crying - you coached me into realizing it’s fixable. It’s all about changing their perceptions of me by being more transparent, friendly, and personable. Who knew you could be the same person at work than you are at home?! (Not me, apparently). Your Culture Camp really helped me mend these work relationships and even build trust! I feel like a totally different office manager, and again, it’s because of you!

Melissa Johnston| Office Manager
Concord Pediatric Dentistry

As a young and new practice owner, Judy Kay has been an invaluable resource for me. Team management is not anything they teach you in dental school, so I was at a complete loss of how to handle a well-established team when I bought my practice in 2014. Judy Kay helped me connect with the team I inherited and communicate effectively through our transition together. I believe the teamwork in my office has improved drastically after our time with Judy Kay. We look forward to our visits from Judy Kay, and can't wait to show off all that we accomplish together in between culture camps.

I first heard Judy Kay speak in San Antonio at the AAPD Annual Session and what drew me to Judy Kay immediately, aside from her warm, embracing nature, was her experience and work history as a team member and office manager herself. I felt this aspect was most important if I was going to bring her in to enhance our team dynamic. It was extremely important to me to have a practice consultant that knows where my own team is coming from. Judy Kay has a gift in clicking with teams in a short period of time. She relates so well to people, builds trust with them and gets them to openly share with her right off the bat.

The insight she had into the dynamics of our office culture in such a short period of time is remarkable. I am extremely grateful I walked into her lecture in 2015 and will continue to use her to help hold myself and my team to the standards we have set for ourselves with her help! Thank you just doesn't seem like enough to convey my gratitude to Judy Kay Mausolf and all she has done to help me develop my leadership skills, conflict management skills, communication skills, and above all my confidence as a practice owner.

Dr. Kerry Dove – Concord Pediatric Dentistry

I cannot express in words how amazing Judy Kay Mausolf is . She is very knowledgeable, energetic and just an awesome person. She has opened up my eyes to many things that will help me create an amazing team . Thank you!

Vera Lantigua – Practice Administrator – Orlando Oral Facial Surgery

Thank you Judy Kay for your energy, guidance and happiness! I enjoyed every moment with you. Your encouragement and leadership have given me the confidence to lead my team and be the best person I can be regardless of the situation. #behappy #lifeisshort #familymattersmost

~Dr. Claire Mielke Rogness

Thank you for reminding me why I love my work and helping me see how to reset personally and professionally. I know the information you shared will have a positive impact and guide our team to make those much needed changes. Blessings and Joy to you as you continue in your life's work.

~Kelly Schroeder DDS, Northern Lakes Dental & Implant Center

I can’t express enough through words the appreciation we have for Judy Kay and what she has done for our office! She came in and helped our clinic come up with a culture of respect, appreciation and open communication. Her insight and ability to connect with staff was amazing and we have a framework to continue providing a work environment that people work effortlessly together for the good of our patients. She was accessible to us at all times and helped us out with all questions and concerns we had before, during, and after our culture day. I highly recommend every office have the opportunity to have Judy Kay come in!

~Maplewood Pediatric Dentistry, Dr Michele Olson

Judy Kay's Culture Camp brought our team of 25 together at a core level. We were already a great team, but her culture camp brought us up to awesome status. With her guidance, our team developed written clear goals and objectives for how we want to interact as a team. She also worked with the leadership team to develop a comprehensive leadership culture unique to our practice. The camp was focused on not only how to improve as a team but also how to be happier humans at work and home. Thank you Judy Kay and High Five to you!

~Dr. Randall Moseng, Dr. Julie Moseng & Dr. Greg Cochrane at River Town Dental

Thank you, Judy Kay for our awesome culture camp this week. You took the time to get to know each and every team member, gave us real solutions and not just a cookie cutter binder full of protocols. I appreciate you helping me to focus on what our team and practice value most, how to make decisions to align with that, and how to be a more effective and accountable leader. You’re a wonderful, positive person and I’m so glad that I have the pleasure of working with you!"

~Dr Carrie Lintner, Owner Lindenwoods Dental

Judy Kay has been SUCH an asset to our practice - for myself as the office manager, the doctors, and our admin + clinical staff! She has helped our office culture with multiple Culture Camps and is always available for questions. I have had various coaching calls with her to discuss processes, ideas, and different situations. I highly, highly, recommend her!

~Melissa Johnston Office Manager, Concord Pediatric Dentistry

Judy Kay spoke at our dental study club a few years ago here in Kansas City. It was one of those energizing meetings where I took most of the staff. Though we weren't ready to really absorb what she was trying to teach us at the time, we knew that what she was saying was fundamentally correct. While trying to work on some of the bare necessities of practice administration and leadership, another consultant came to the conclusion that before we could be successful in implementing her curriculum, we really needed to learn how to work, and communicate better as a team. My abilities as a leader were also of a questionable caliber.

Judy Kay had all of us fill out surveys. She collected and reviewed the data, and then flew in for our Culture Camp. Needless to say the staff were originally skeptical. My accountant was skeptical as well when he saw the contract, but I assured him that she had excellent credentials, and that she was the real thing.

Judy Kay sat down with my wife and me the first night and we just talked. She wove together information about herself, her experience, her work in a dental practice, what she had learned about our office from our surveys all in a very kind, warm, engaging way.

The next day she hung out in our practice. I use that phrase intentionally she just hung out, there was no pressure, but she would ask questions, and suggest that we become more aware of this or that, but mostly we just did our work and she watched.

The office was closed the next day and we all gathered bright and early for our team meeting. She had us buy some supplies which she promptly put to work in teaching us how to run a team meeting successfully. She taught us how to keep lines of communication open. How to make sure everyone was heard, and the value of these things. She dug straight into anxieties, she exposed old wounds in the relationships between members of our staff and helped to heal them. The woman was an intellectual and emotional dynamo.

Oh, and Judy Kay is not done with us. In 60 days we do a follow up call. I have this burden now to make sure that I get my ducks in a row, have a couple of good solid office meetings and get this practice of mine headed in the right direction. To sum it up: it's like coaching, therapy, and day camp all rolled into one. It's fast, it's intense, and it's worth every nickel.

~Dr Grant Smith, Prairie Village Dentists

Judy Kay, the Culture Camp at WestShore OMS Specialists was excellent. Every one of us is better today because of your visit. You listened and provided excellent feedback for us both as a group and individually. Can't thank you enough and hope to see you again soon!

~Faith Shaffer Moore, Practice Administrator

Judy Kay helped us to identify the obstacles that were holding us back and create solutions customized to our specific team and practice culture. The leadership dinner meetings were the best benefit for me as the owner. We took time to really look at my practice and my role as the leader and decide what I wanted to fix. We identified daily action steps I was prepared to implement to make the biggest impact.

~Rick Guthrie, DDS

We had a great Culture Camp with Judy Kay! She helped to bring our team together, and to direct our focus in the right direction. What I liked most about her compared to other consultants is that she offered solutions to immediately implement. She brought her positive energy, but much more than that. She is very knowledgeable on all aspects of the dental profession. She was very focused and caring, and devoted all of her energy to our practice for the entire length of the Culture Camp. She has also been available to help with any questions or concerns after the Culture Camp. I would highly recommend Judy Kay! She is the best!

~Heidi Reuter, DDS

No words can describe the excitement & energy you brought to us at Family Dental Associates for our 2nd Culture Camp. You have a wealth of knowledge that will help us continue to grow as individuals & coworkers to deliver the excellence to our patients & each other every day. Thank you is not enough for the leadership skills you have taught me. Because of you Judy Kay I feel empowered to be an outstanding leader to my patients, doctors & team.

~Shawn McGlon, CDPMAPractice Administrator at Family Dental Associates

From the moment I picked Judy Kay up from the airport she was a ray of sunshine! She listened to all my concerns, challenges, and asked questions that made me think. I manage a single owner, group of four practices with thirty team members. Judy Kay was able to visit two of our locations to see our team hard at work. The day before our Culture Camp she observed in one location and worked directly with the team, owner, and myself. The team was very happy to see that she was not there judge, she asked questions and had new and exciting ideas to help assist with daily processes. Each night Judy Kay, the practice owner and I met for leadership dinners. That time was so helpful for me, we discussed her observations from the day and ways the owner and I can grow our leadership team.

The day of the Culture Camp was an amazing experience. Judy Kay facilitated our team in realizing their true potential. The exercises and conversations that followed were something that I had only dreamed of before. Since our Culture Camp, we have been able to implement positive change that the team wants. It is an amazing feeling knowing that we are all on the same page. I am so thankful to Judy Kay for helping us bring our team together and motivating us to be better for our patients but most of all each other.

~Jennifer Steadman, BSDH, RDH, FAADOM, Dentistry by Design

As a new and young practice owner, bringing Judy Kay to my office to work with myself and my team was, hands down, the best investment I have made to date. Judy Kay worked so well to adapt to my style and preferences as well as the nuances of our office team. She is incredibly easy to talk to and her vast experience, knowledge, and insight into all aspects of the day to day operations of dental practice are not only impressive but invaluable! As many practitioners say, 'The dentistry is easy, it's the business and team issues that are the most difficult.' Judy Kay will help you and your team tackle general obstacles such as attitude and conflict resolution practices, as well as specifically target concerns for both you and your team members so you will be able to work together effectively, which in turn allows you to take the best possible care of your patients! I already cannot wait to have her back to see the progress she is helping us make!

~Kerry Dove, DMD, MS—Concord Pediatric Dentistry

Judy Kay’s Culture Camp was a game changer for our office! Our staff has been rejuvenated and has a new sense of purpose! Not only are we communicating better as a team, but we are emphasizing each other’s strengths. I could not have asked for a better experience in re-creating the culture in our office!

~Olivia Smith - Practice Administrator, Pawlus Dental

Culture camp was a great experience for our team and for me as an office manager. I feel like I have purpose back again. Judy Kay helped us align the doctor’s goals and stay on the same page with weekly leadership meetings. I didn’t realize how much time I spent before, tracking doctors down for answers. Our leadership meetings offer efficiency to our communication and we are able to get back to the team with prompt responses. At culture camp, Judy Kay clearly defined my role so that everyone knows where to go with issues and ideas. We also defined the purpose of our team meetings so that they can be more productive.

Above all, our previous culture needed a lift. We have a team that has worked together a very long time. We were not communicating enough on day to day issues. Trust level was low and gossip much too present. At our culture camp, the team was involved in the process of creating our new culture and committed to the results. Relevant examples and simple to use concepts helped us hit the ground running on the first day after camp.

I also learned valuable skills for dealing with team conflict. Judy Kay has realistic ways for our team to be more accountable for themselves. She helped me take emotions out of the resolution process. I would recommend culture camp to any team!

~Julie Nord – Practice Administrator, New Ulm Dental Clinic

We have been working with Judy Kay for many years so this testimonial is evidenced based. Words cannot describe the impact this individual has made on our team. She has managed to change the culture of our practice and bring out the full potential in every team member. Because of her we now have the best team environment that we could have imagined and continues to improve each day. Our team morale, efficiency, and communication skills have all developed tremendously resulting in increased productivity and happy patients. I highly recommend Judy Kay for any practice facing team.

~Dr. Ali Alijanian & Team

I have worked with several consultants over the years, and Judy Kay Mausolf stands shoulders above with her unique approach to consulting and team building. Her approach is more about letting you find the gem within and reminding you of our limitless potential. She has impacted my team and raised the bar so much such that my team refer to her as the best consultant we have ever had.

Emmanuel (Manny) Ngoh, D.M.D., Augusta Endodontic Center

My team and I had a wonderful experience working with Judy Kay for our first ever Culture Camp. She provided us with two days of observation, analysis and discussions. Her commitment to our team was so amazing and she took the time to get to know each member of my team on an individual basis. As my team got to know her, Judy was able to bring out the best in them.

Judy Kay, with the "wave" of her magic wand transformed my team of new and seasoned professionals, giving them one voice, echoing the vision of my practice. The goals that we set during our 2 days with her, opened up lines of communication and began solution driven conversations. Since those momentous 2 days, with continued commitment from my team, my practice has experienced an increased dedication to the patients and the practice.

Judy Kay, I cannot thank you enough for helping me bring out the full potential of my team.

Thanks!

~Julita Patil, DDS

With a wave of her magic wand, Judy Kay transformed my myopic employees into a team with crystal clear vision. That “wave” was really the graduation ceremony of a very intense day, spent digging deep down to uncover the core beliefs that this practice was built on, but had gotten buried in the day to day busyness. She recharged my team with an energy and belief that WE can do more than ME but more importantly, she helped me remember what is important in life and to unburden myself of the “guilt” of leadership, when difficult decisions have to be made.

Thank you Judy Kay.

~J. Alex Bell, Jr., D.M.D.

Words cannot express how thankful I am for you Judy. Not only did you help us create the vision & culture we want as a team, you also taught us how to implement the right strategies that support our vision & culture. We laughed, screamed, & played together as a team. I wish all dental teams could express the passion you have & bring to dentistry. We've rejoiced in many TA-DAH moments & it feels so good.

~Shawn McGlon, CDPMA - Practice Administrator at Family Dental Associates

I would like to enthusiastically recommend Practice Solutions, Inc. and Judy Kay to my colleagues within the private practice of dentistry. In July, our team had the pleasure of hosting Judy Kay at our office for her team building workshop. Judy Kay provided us with two very productive days of observation, analysis, open discussion and an “energy filled” workshop. Her preparation and on-site commitment to making our practice better was appreciated and obvious to all our team members.

Impressively, Judy Kay, in short order, got to know each team member on an individual basis. She was able to use her excellent skills to truly understand and motivate each of us. The result was a rededication and commitment to the process of honestly looking at how we were functioning as a team and to develop a new “culture” moving forward. The process was entirely collaborative and enjoyable. Months later, we are now a more cohesive team. The team shares an increased dedication to our patients and the practice. We are diligent in looking out more closely for each other’s appreciation and enjoyment of our office hours spent together.

As we celebrate or successes at our weekly meeting, I ask the team: “With all our increased effort to support each other in a positive way to deliver the excellence alternative in dentistry to our patients, is any one expending more energy than before Judy Kay guided us to our new culture?” Each and every team member responds: “no, it’s way more fun and we aren’t working any harder!” There simply could not be a better endorsement for Practice Solutions, Inc. than that.

~Stephen D Cooke DDS, Inc.

We invited Judy Kay to our office to help our team become more efficient and productive. Her positive, high energy coaching style helped us create a team environment where everyone works together to find solutions to our concerns through effective communication and systems. She has a wealth of knowledge and contacts that she used to individualize our practice needs. Having been in business for 20 years we have utilized other "consultants," it was refreshing to work with Judy Kay as a "coach". Judy Kay unifies the whole team and does so in a fun upbeat way, yet still shows us how to hold ourselves accountable so we achieve our goals. We noticed an immediate increase in production and overall attitude.

I would highly recommend her.

~Dr Tim Brooks, Smiles For Life

In the over 13 years that I have been a business owner, you can imagine that I have used many consultants. I have also held events and attended events that had speakers and consultants. I can honestly say that your approach at building morale, creating a team experience, and having an overall positive experience is the best I have seen. Growing from a one location practice to a four location practice fairly quickly brings some unforeseen complications. We planned a retreat knowing we needed a positive employee experience.

We are very appreciative that you agreed to attend our company retreat as our facilitator and consultant. Coming up with a Disney theme got our team excited and the team building exercises have proven to carry over into our everyday work life. We also like the way you assist us in making decisions as a group and keep us focused on the reasons for our meetings.

I would be happy to answer any questions from other companies interested in using your services in the future, as would my Director of Operations, Adrianne Williams. We would love for other businesses to have the kind of experience we had both during our retreat and the results afterwards. Thank you again!

Best Regards,
K. Kevin Neshat, DDS, MD
Owner and President of Nu Image
919-841-1720

“Judy Kay has now been to our office two separate times. Our first experience with her resulted in positive outcomes and helped to make our good team even better. I asked her to come back to our office 6 months after her initial visit to make sure we were staying on track and to help us to continue to improve in the way we interact with each other. By having every team member complete questionnaires before her arrival, she was able to focus on areas of concern and challenges that we were facing as a team. During her time with us, she met with the leadership team and discussed ways to resolve challenges without placing blame. She helps all of us to remember how important all parts of communication really are in order to be successful. During our workshop, she allows for discussions but is also good at keeping the team on track so goals can be accomplished. The team building activity she arranged created a fun environment with the entire team working together. Judy Kay believes in what she teaches and stays true to her books and mission. I would recommend for any team to have her come to their office! No matter how awesome your team is, there is always room for improvement since everything is built on relationships and communication. ”

~Dr. Pamela Clark
Pearland Pediatric Dentistry

“Once we met Judy Kay at a communication seminar we knew she was the right person to help us with our staff. Judy Kay has so much positive energy, it's truly contagious and the most awesome ways to help with any communication road blocks. You learn much more than just work related information. There is so much that you can take home on a personal level. Each of our staff members has shown great improvement and it is evident they are applying what they learned from working with Judy Kay. We wish we could have her come to our office once a month, just to keep us on our toes. We will definitely be looking into having her come out on a yearly basis. You cannot go wrong hiring her to better yourself and your staff.”

~Jennifer
Practice Administrator/Dr Frank Ruffino

“If you have not set up a training session with Judy Kay, the time is now. Judy spent time with us evaluating our in office needs and desired outcomes. She then scheduled a date to come out to our office and observe a typical day.

"She was able to provide staff with skill sets to optimize the patient experience, generate referrals, and strengthen doctor/patient relationships. All of this done in a nurturing, non-threatening environment.

"The staff now feels empowered, inspired and part of a cohesive team. We have seen immediate results with her easy to implement recommendations.

"Thank you Judy Kay!"

~Dr. Frederick Mueller/All Smiles Dental

"As a director of a Seattle Study Club for over a decade, I have been exposed to many very talented speakers and consultants.  Every consultant has their unique ability.  As for solving my staff interaction dilemmas and lifting our team morale I trusted Judy Kay, and she delivered! Judy Kay has a true gift of dissecting through the problems, getting to the source of it without hurting anyone's feelings while offering real life solutions that can be immediately implemented.  She didn't try to solicit future visits, calls, or up-sell me at any time as I had experienced in the past.  She is very task oriented and comes prepared to solve your particular problem.  She has one goal in mind and that's to make your office run as smooth as possible.  We have had great success with Judy Kay and I would highly recommend her to anyone."
Dr Kevin Neshat
Founder/Owner of NU Image Surgical & Dental Implant Center

“Judy Kay has been working with our office for the past year with multiple visits.  Each time she interacts with us, it appears that her "superpowers" of observation and problem solving multiply.  She has a special talent for dissecting a difficult situation and helps our team to solve the problem together in an honest and supportive way.  Judy Kay has helped our office to save time, money, and heartache.  She's our "go-to" authority and sage to get us through the sometimes rocky road of office expansion and growth.  Many thanks to Judy Kay for her wisdom, friendship, and "superpowers" solving problems!!!”
~Kim Wolozyn
NU Image Surgical & Dental Implant Center Director of Marketing

Judy Kay was asked to come to our office after our administrative team attended one of her lectures at a dental conference. They came back to our team meeting just raving about how motivating she was and also how she had straight forward, systematic solutions to helping teams work better together. When she was in our office, she connected with each and every team member. At our full-day workshop she was able to discuss those 'touchy' subjects with the team and guided us in discussions. She left us with tools to help us obtain our goal of having the most amazing office culture.

Before Judy Kay came, our office was great, but now we are striving for it to be over the top excellent! We are looking forward to having her back!

~Dr. Pamela Clark

Judy Kay was an inspiration and a delight to have in my office! She presented a well-organized workshop addressing all the needs and concerns of every staff member and Doctor. Her energy became contagious.

We concluded with a clear and agreed upon game plan which helped put the entire office on a path to happier and more efficient systems. We all look forward to her returning next year. I recommend Judy Kay to every Dental office.

-Robert G. Dernick DDS

Working with Judy Kay was fun, insightful, and productive and left us with positive hope!

~Dr. Julie Kwon

We recently had Judy Kay come into our office for two days to help us with some staff and scheduling issues that were holding us back. She observed our patient flow and met with the team the first day. On her second day with us we had an all day workshop that was fun, educational and enlightening for the entire team.

I’m confident in saying about a month later that we are on our way from good to great and rediscovering our energy and enthusiasm. Judy Kay brought in a fresh set of eyes to see our bottlenecks and patient flow problems as well as our team communication issues. She taught us how to develop our own standards based on our beliefs and priorities rather than bringing in a template of inflexible systems. By helping us tweak a handful of issues I believe our leadership is stronger, our communication is much more effective with a no-gossip policy in place and our patient flow is improving. I am confident that we are ready to work together effectively as we convert to electronic health records and meet the challenges ahead. Thank you, Judy Kay for bringing us together! We look forward to continuing our relationship.

~Beth Brockman, Practice Administrator, Noonan, Brockman & Pollock D.D.S., Inc.

Judy Kay has been very enlightening and professional in her work with us at Nu Image Surgical Center. She was able to quickly grasp what we needed to accomplish and had some great recommendations on how to achieve our goals. She used her knowledge to help us problem solve and she helped us reorganize from within our existing team in order to guide us to our true potential. We have continued with phone coaching and she is proving to be a great sounding board for our practice administrator as we move into the next phase of our office evolution. We have noticed a renewed energy amongst our team members. I would highly recommend Judy Kay to my colleagues and friends.

~Dr. Kevin Neshat DDS, MD; Nu Image Surgical and Dental Implant Center

Judy Kay's workshop was so worth the investment! She created awareness for our entire team on where we needed to grow to be able to achieve our goals. She is very knowledgeable on the day to day obstacles and issues faced by oral surgery practices. Judy Kay gave us the tools, skillsets and the solutions we needed to be able to improve our attitude, communication, service and performance.

~Julie Mickels, Clinic Coordinator

Our work with Judy Kay Mausolf aimed to improve teamwork and communication within Harbor Light Oral & Maxillofacial Surgeons practice. We were thrilled when Judy Kay effectively facilitated a process to improve teamwork and patient service. What we appreciated most about working with Judy Kay was her ability to cut through the predictable roadblocks in developing a high powered team, keeping everyone engaged in the initial training meeting, and delivering the expected results and then some. Harbor Light is excited to be working with Judy Kay and looking forward to her guidance in the future.

~Harbor Light Oral & Maxillofacial Surgeons, Inc.

Anyone who has a large office staff knows how challenging it can be to keep morale up and when change needs to happen. Knowing how to have a team accept “change” with open arms isn’t easy. We consider ourselves to be a happy office/staff and try our hardest to make it fun for our patients. Yet, we never paid attention to the simple things that go a long way with coworkers and makes for a more pleasant work environment. Judy Kay opens your eyes to kindness, respect and appreciation on a daily bases. Being a part of the Leadership team I appreciate and utilize the tools taught by Judy Kay. Our team has appreciated and benefited from Judy Kay’s workshop. Our staff is enthusiastic to come into work and help our patients have an enjoyable dental visit. With Judy Kay’s tools for communication, we are learning to support each other so much more.
Thank You Judy Kay!!!

~Lower Valley Dental Associates

I highly recommend working with Judy Kay. She is fun, effective, and experienced in all aspects of a dental practice. She is a great mentor, and she has helped me grow as a practice owner. Judy Kay provided our team with the direction to enable us to streamline our office procedures so that everyone has input and is clear on expectations. This has resulted in improved patient care, and a happier, more productive workplace.

~Kim Ledermann, DDS

Hearing Judy Kay's presentation enabled us to correct a miscommunication in our practice management system which doubled our production. We cannot thank Judy Kay enough for her insightful tips, positive energy, professionalism, wisdom and encouragement, all of which helped us to achieve personal and professional success.

~Ann Marie Gorczyca, DMD, MPH, MS

I am the owner of a small dental practice that has been open for 3 1/2 years. My team is very talented and dedicated! They have been working hard to build the practice to match my vision and goals, but we were having difficulty communicating and developing consistent practice systems. I invited Judy Kay into our practice and I can say it was the best decision I ever made! Judy Kay's optimism, enthusiasm, and can-do attitude are contagious and inspiring. Her systems for helping a practice are solid and catered to each individual practice. She does her homew

 

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